| National Physician
Staffing, Inc. is committed to providing a higher
standard of service and to the delivery of safe,
quality patient care. National Physician Staffing,
Inc. complies with the Joint Commission’s
Standards for Healthcare Staffing Services.
As our customer, you can have confidence that
the processes within National Physician Staffing,
Inc. support that the supplemental staff working
in your organization have met the requirements
established by the Joint Commission. To assure
compliance with the Joint Commission Standards
for Healthcare Staffing Services, National Physician
Staffing, Inc., provides the customer a written
description of the following service features.
Subcontractors
National Physician Staffing, Inc. will not
engage subcontractors to provide Assigned Employees
unless agreed to in advance by the customer.
Floating
Assigned Employees may only be placed in assignments
that match the job description for which National Physician
Staffing, Inc. assigns them; if an
Assigned Employee is asked to float to another
department with the customer, the department
must be a like department or unit and the float
employee must have demonstrated previous competency
and have the appropriate certifications, credentials
for that department/unit. Assigned Employees
should only be floated to areas of comparable
clinical diagnoses and acuities.
Competency Review
It is the responsibility of National Physician
Staffing, Inc. to conduct and finalize the pre-
employment assessment of the Assigned Employee’s
competence based on the techniques, procedures,
technology and skills needed to provide care,
treatment and services to the populations served
by the customer upon completion of National
Anesthesia Services, Inc. orientation.
It shall be the responsibility of the customer
to cooperate in a review or evaluation of each
Assigned Employee, relative to the employee’s
ability to perform specific job functions upon
completion of employee’s assignment or
shift. National Physician Staffing, Inc. relies
on the customer’s feedback in order to
accurately assess and re-assess the competence
of the Assigned Employee on an ongoing basis
based on the customer’s report of clinical
performance.
Orientation of Employees
National Physician Staffing, Inc. will provide
all new employees with an orientation to the
company’s policies and procedures. It
shall be the responsibility of customer to orient
assigned employees to the facility and its rules
and regulations and to acquaint them with the
facility policies and procedures, including
dress code, physical layout and equipment and
to validate competency and ability of Assigned
Employee to properly use equipment.
Employees and Independent Contractors
National Physician Staffing's clinical staff are
known as “providers” and are considered
independent and self employed, as such each
provider is responsible for their own FICA,
State, County, Federal and City Taxes or others
as needed for self employment. In addition,
they are responsible for their own Workers Compensation
insurance, Unemployment, Health/Dental Insurance,
time off, vacation and sick time and/or disability
benefits.
Incident, Error, Tracking System
Upon notification of Incidents and or Errors,
National Physician Staffing, Inc. shall document
and track all unexpected incidents, including
errors, sentinel events and other events, such
as injuries and safety hazards related to the
care and services provided, utilizing its data
gathering tools. Information gathered tracked
and analyzed is to shared and reported appropriately
to customers, regulatory bodies and the Joint
Commission as required.
Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer
to notify National Physician Staffing, Inc.
within 24 hours of the event; any competency
issues, incidents, and/or complaints related
to the Assigned Employee and/or National Physician
Staffing, Inc. Customer agrees to initiate
communication with National Physician Staffing,
Inc. whenever an incident/injury report related
to the Assigned Employee is completed
Requirements for Staff Specified
The requirements of staff sent to the customer
by National Physician Staffing, Inc. are to
be determined by the customer as part of the
written agreement between the two parties. It
is National Physician Staffing, Inc.’s
obligation to comply with the requirements of
the customer by supplying staff that have the
documented competencies, credentials, health
screening and experience to satisfy the requirements
specified by the customer in order to deliver
safe care to the population being served.
Staff Matching Requirements
National Physician Staffing, Inc. shall verify
the Assigned Employee’s licensure, certification,
education and work experience to assure they
are competent and possess the skills and experience
that match requirements for the assignment.
Matching the Assigned Employee’s licensure,
certification, education and work experience
to assure they are competent and possess the
skills and experience matching the specified
requirements of the assignment may include the
use of new grad practitioners for Allied personnel
and non-licensed nursing personnel such as sitters,
caregivers and nursing assistants, it may also
include licensed nursing personnel upon the
request or approval of the customer.
The National Physician Staffing, Inc. office,
located in Beverly Hills, MI, is open Monday
through Friday from the hours of 8:30 a.m. –
5 p.m. Our local telephone number is 1.248.646.7150.
Outside of normal business hours, in the event
of an emergency please contact us at 1.800.642.1999.
In the event of an emergency, natural disaster
or other uncontrollable event, National Anesthesia
Services, Inc. will continue to provide service
to you through our corporate network form a
location where phones and computers are functional.
National Physician Staffing, Inc. will do everything
possible to support you in meeting your needs
during crisis situation(s). A copy of our Emergency
Management Plan is available upon request.
Our goal is to always provide you with a consistent
level of service. If for any reason you are
dissatisfied with our service or the service
provided by one of our healthcare professionals,
we encourage you to contact the local manager
to discuss the issue. National Physician Staffing,
Inc. has processes in place to resolve customer
complaints in an effective and efficient manner.
If the resolution does not meet your expectation,
we encourage you to call the National Physician
Staffing, Inc. corporate office at 248.646.7150.
A corporate representative will work with you
to resolve your concern. Any individual or organization
that has a concern about the quality and safety
of patient care delivered by National Physician
Staffing, Inc. healthcare professionals, which
has not been addressed by National Physician
Staffing, Inc. management, is encouraged to
contact the Joint Commission at www.jointcommission.org
or by calling the Office of Quality Monitoring
at 630.792.5636. National Physician Staffing, Inc.
1demonstrates this commitment by taking
no retaliatory or disciplinary action against
employees when they do report safety or quality
of care concerns to the Joint Commission.
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